Register for a Galileo Overview Go to ATI Town Hall Blog Go ATI FaceBook pageGo to ATI YouTube Channel
A T I      Creating Technology to Promote Learning

A T I

 ATI Home >>  Careers >> Helpdesk Technician

 


Mission  |   Company  |   Events  |   Online Overview

News  |   Partners  |   Careers  |   Contact Us  

 

Apply for this position

 



ATI Position Announcement:
Helpdesk Technician

 


 

Position Title: Helpdesk Technician
ATI Department: Information Technology
Reports to: Information Technology Director
Compensation Classification: Full-time salaried position

Established in 1986, Assessment Technology, Incorporated (ATI) is a national corporation with a mission to create, distribute, and support technology to promote learning. ATI's applications provide Preschool and K 12 clients with complete instructional improvement systems that assist client-district administrators and teachers in their efforts to improve student performance. Consider joining the ATI team. Working together, our dedicated professionals strive to create technology, content, resources and other tools to improve the lives of educators, students, and team members.


Department Description: 

The Information Technology Department is an important component in fulfilling the ATI mission of creating, distributing, and supporting technology to promote learning. The Information Technology (IT) Department plays a significant role in the daily functioning and in the long-term planning of ATI. The Department is responsible for planning, implementing, and maintaining system architecture, optimizing performance of all hardware and software used to deliver Galileo Online services to ATI clients, performing client and in-house technical support, and managing the client data import and export programs. The Department works interactively with management and with other departments within ATI to help ensure company competitiveness and client satisfaction.


Position Description:

The primary responsibility of the Helpdesk Technician is to provide technical and desktop/peripheral support for in-house staff, and clients of ATI's online products. This position also assists with uploading client Student Information System (SIS) enrollment and demographic information into the Galileo Online database (Galileo Data Import). An additional responsibility of this position is to act as part of an IT after-hours emergency response team, coordinating with the Department Director and senior IT staff when necessary to triage and support problem management during occasional off-hours incidents involving key IT services.


General Employment Expectations:


Application Process:


Apply for this position

We invite you to apply for this position online through the link provided directly above.


ATI Benefits Summary:


ATI employees receive a broad benefits package, including:

  • Competitive salary and bonus opportunities

  • Health insurance with vision care and dental insurance

  • Cafeteria plan to pay for family insurance and dependent care

  • Paid vacation, sick-time compensation, and eight holidays during the year

  • 401-K retirement plan after one year of consecutive employment

  • Short-term disability insurance - Voluntary Participation

  • Term-life insurance - Voluntary Participation